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Written by Lori Terpstra   

New Store Update - Volume 1

We’re excited to announce that Rylee’s Ace Hardware will break ground on a new, single-story and expanded store at 1234 Michigan St. NE. in the next several weeks. The new store is just one block east from our long-standing location in downtown Grand Rapids at 1121 Michigan St. NE.

New Rylee's Concept photo

This is an exciting step for Rylee’s and its customers, as our new store will feature more products, services and conveniences, like our first outdoor garden area and a demonstration kitchen in our expanded housewares department. It also will offer almost three times the space and parking of our current location. And our popular Ace Fix-It shop will join us under the same roof.

The new store also represents another milestone in Rylee’s 63-year history of serving the downtown area. When my grandfather, John Rysdyk, Sr. built the current Rylee’s location in 1955, he could never have imagined the outpouring of support for his neighborhood hardware store. He built his store on the time-honored values of exceptional service, a knowledgeable staff and extraordinary product selection, which are still the hallmarks of Rylee’s today.

As the business grew and changed, we did the same, expanding several times during the last 60+ years. Our latest move is the next step forward in the growth of Rylee’s.

Our new store is scheduled to open in Spring, 2010. While we plan to sell or lease our current store building, we will continue providing you the same great products and services from this downtown location right up until our move to the new store. In other words, we envision a seamless transition for our valued customers.

On behalf of Rylee’s, I want to thank you for your continued support. I welcome your suggestions and ideas for our new store; you can make comments to any of our blog posts by becoming a registered user of our website. Then, click the comments link that will appear below. We would love to hear all your stories about Rylee's and answer any questions or concerns that you may have.

You can also keep up with future posts on this blog by subscribing to the RSS Feed on the left side of this web page.

Last Updated on Thursday, June 11 2009 11:06
 
Comments (5)
Impressed with Customer Service
5 Thursday, May 28 2009 07:40
D L Wade
I have always been impressed with the customer service at Rylee's. No matter if I am there to get something that costs $20 or two bolts that costs only $0.20, I always find someone that takes the time to help me find what I need.

The service this week was unbelievable! I came in with my 1 and 2 year olds for a part from a broken door on my house that I am trying to sell. The manager said they could fix the door for me instead of me trying to do it myself. (FYI-I am in construction and can fix almost anything, but somethings are best left to the specialist) With my kids, I couldn't bring the door in myself, so the manager took the time to come to my house to pick it up for me! Now that's service you don't get anywhere else!

It is this type of service that separates Rylee's from any of those mega-stores. Best Customer service I've ever seen! Thanks!
Congratulations!
4 Tuesday, May 26 2009 12:48
Riley, Richard
Good for you. You are busting @ the seams @ your current location. I can't wait to see what you do W some extra space and everything under one roof.

congradualtions on going for it!
Rylee's Customer
3 Monday, May 25 2009 09:44
Tony Jones
Take John with you to the new location. Man is the guy helpful.
Friend of Rylee's
2 Thursday, May 14 2009 12:53
Sandy Cofax
I hope that you add a larger garden center like the one at the Walker location.
Loyal Customer
1 Thursday, May 14 2009 09:30
Tim Thomas
I love going to Rylee's. In fact, I would say that it is the best most well stocked hardware store in the city of Grand Rapids.

I am very much looking forward to the changes when the store moves. More parking would be really nice.

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